If you purchase a product at JJ Music and within 30 days find a lower price, we will refund the difference.
JJ Music will match the verified price of any available product from any authorized retailer in Canada. In most cases we are also able to match online prices and prices from authorized U.S. retailers once factors such as currency exchange, delivery, duty and brokerage are taken into consideration.
Provided that your purchased item(s) are in original condition and include all of the original accessories and packaging, we will gladly exchange or provide you with store credit. Products with missing accessories or packaging, as well as products no longer in original condition, will be subject to replacement costs and/or product devaluation taken into consideration.
Please not that this excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.(Shipping insurance is non-refundable) Returns are only accepted within 7 days of the shipped date. Some items may be subject to a restocking fee.
Customers are responsible for the shipping costs and it is highly recommended that you send your package with insurance. That way you will be protected from loss during shipping. Once your return is processed, you will receive notification stating that you have store credit with us (Please allow 5 business days).
JJ Music reserves the right to alter our return/refund policy to accommodate customers who are not utilizing the policy in good faith.
Web store returns may also be made in person at our brick and mortar. If you are returning your product in person, please have your order number available for reference.
To help facilitate the return process, please ensure that:
Product(s) is/are in original packaging and condition
All accessories and/or manuals/literature are included
Original shipping carton or alternate box is used for secure shipment of merchandise
Exceptions to our return policy include:
Products with accompanying software that has been registered
Print music (books and sheet music)
Earplugs and in-ear monitors
Our policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.