Shipping policy
Shipping Fees: Any shipping fee paid at checkout — or free shipping promotions — cover only the cost of transportation from our facility to the destination country.
Exclusions: Shipping fees do not include duties, brokerage fees, customs charges, taxes, or any other additional costs that may be imposed by your local government or courier.
Customer Responsibility: All such additional charges are the sole responsibility of the recipient and must be paid upon delivery or as required by the carrier or customs authority.
International Orders: Customs policies vary widely by country. We recommend contacting your local customs office for more information before placing your order.
Orders over $100 Ship for Free in Most of Canada. There are a few reasonable free shipping exceptions like very large or heavy items as well as shipping to remote areas.
Free Shipping Exceptions
(I) Very Large or Heavy Items
This applies to less than 1% of our inventory and includes items like pianos, timpani, tubas, large gongs and most cases (except with the purchase of a guitar). The shipping cost will be calculated upon request using the item's size, item's weight, and your ship-to address. In general, drum kits, guitars, bass amps, and keyboards are not part of this exception and do ship for free on orders over $100.
(II) Remote Delivery Addresses
Free shipping does not apply to “Beyond Point” postal codes as dictated by the couriers. The shipping cost will be calculated upon request using the item's weight, and your ship-to address. Most Canadian residential and business addresses are included for free shipping, the exceptions are typically northern regions.
Shipping Charge for Orders Under $100
The shipping and cost will be calculated and displayed upon check-out using the item's size, item's weight, and your ship-to address.
CITES/LACEY Information
As of Dec. 31, 2021 many products have been affected by the Lacey Act. All manufactured products containing wood of any species, are no longer eligible to ship outside of Canada. This change affects many types of musical instruments and products containing wood of any type. Guitars, drums, drumsticks, and wood based hardshell cases are amongst many products that are affected by new laws aimed at protection of wood species across the globe. If you have a question or a concern regarding a product shipping outside of Canada, please call, email or chat with our team to get more information.
Any fees including but not limited to: boarder crossing fees; tariffs and duties; import fees and taxes; broker fees; required documents etc. are the full responsibility of the buyer.